Terms & Conditions
1. Definitions
1.1 Dible & Roy: Dible & Roy, Bridge Street, Bradford on Avon, Wiltshire BA15 1BY
1.2 The Customer: The party who has or who is intending to receive goods or services provided by Dible & Roy.
1.3 The Goods: any goods supplied by Dible & Roy.
1.4 The Installation and or services: Any Service supplied by Dible & Roy.
1.5 The Contract: The agreement between the Seller and the Buyer for the sale and purchase of the Goods in accordance with these Conditions.
1.6 The Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause.
1.7 The Price: the price which the customer has agreed to pay Dible & Roy
2. Identification of Business
Dible & Roy, Bridge Street, Bradford On Avon, BA15 1BY.
Tel: 01225 862320 Email: Sales@dibleandroy.co.uk
Company Reg. 2554795
3. Application
3.1 All Dible & Roy business transactions and issues shall be conducted in accordance with and be subject to these terms of trading in their entirety.
3.2 These Terms of Trading shall exclude and override any other Terms of Trading or conditions of sale or purchase.
3.3 No modification of these Terms of Trading will be accepted unless by prior written agreement by a senior manager of at least partner status.
4. Prices & Purchase of Goods
4.1 Dible & Roy reserves the right to alter prices without prior notice.
4.2 All prices given are subject to VAT and delivery costs unless specified otherwise.
4.3 Any price lists are intended as a price guide only. Under no circumstances does a price list constitute an offer to sell goods or services at the published price.
4.4 The Order shall only be deemed to be accepted when the Seller accepts the Order, at which point the Contract shall come into existence.
4.5 The Contract constitutes the entire agreement between the parties. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Seller which is not set out in the Contract.
4.6 Any samples, drawings, descriptive matter, or advertising issued by the Seller and any descriptions or illustrations contained on the Website of the Seller are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.
4.7 In the event of errors regarding price or description, the Seller will notify the Buyer as soon as possible and provide the Buyer with the option to either proceed with a revised Order at the correct price/description, or to cancel the Order. In these circumstances the Seller’s liability shall be limited to providing a full refund of monies paid.
4.8 The Seller may occasionally alter or slightly change the design of items. It cannot accept these as faults. The majority of the Seller’s furniture is hand crafted and therefore sizes are only offered as a guide. The Seller reserves the right to change specifications without prior notice.
5.Payment
5.1 All Materials shall be paid for with order and in every case before delivery or collection whether such delivery or collection is in part or in whole unless otherwise specified on the invoice.
5.2 Dible & Roy does not permit retentions to be taken on any payments.
5.3 The price of the Goods shall be the price set out in the Order or in the Seller’s written acceptance of the Order, or, if no price is quoted, the price as previously notified to the Buyer.
5.4 Payments are made securely via Stripe or Google Pay. Stripe accepts major credit and debit cards include Mastercard, Visa and American Express.
6.Cancellation
6.1 Dible & Roy reserves the right to refuse the cancellation of any order or contract where the goods relating to that order or contract are a special purchase for the Customer, ready for despatch, in transit or in the process of manufacture or selection.
7. Delivery
Postage & Packaging for smaller parcels is charged at a standard rate of £5.95 unless stated otherwise.
For larger items and parcels, postage and packaging costs will be quoted to the customer for approval and payment prior to dispatch of goods.
7.1 Any delivery date or promise of delivery is given in good faith only. In no circumstances whatsoever shall Dible & Roy be liable for any loss or damage sustained by the Customer or any other party in consequence of any failure to deliver the goods as arranged.
7.2 Dible & Roy may at its discretion deliver goods in instalments in any sequence.
7.3 Dible & Roy may contract the delivery to an outside haulage (the delivery agent).
7.4 The Customer shall be responsible to ensure that there is suitable access to the delivery point including a firm level site to allow delivery of the goods.
7.5 Dible & Roy or the delivery agent will off-load the goods to the nearest suitable point. They are not responsible for unpacking the goods or removing them to an alternative location.
7.6 It is the Customers’ responsibility to ensure that sufficient labour is available to remove the goods once unloaded if required.
7.7 The delivery driver has absolute discretion in relation to where and how and if the delivery will be made.
7.8 The Customer shall be liable for all re-delivery costs in the case of Dible & Roy being led to believe that delivery to the required point was possible.
7.9 Risk of loss or damage to goods passes to Customer on delivery.
7.10 It is the Customers responsibility to check all items against the delivery note and notify Dible & Roy in any event no later than three days from the date of delivery (excluding the day of delivery) of any shortfall, damaged or defective goods. Issues can be reported via email to sales@dibleandroy.co.uk
7.11 If Dible & Roy does not receive notification within the time limit as above then the Customer shall be deemed to have received the goods in satisfactory condition in accordance with their order and no claims will be accepted.
7.12 Any return delivery costs will be at customer’s expense unless the item is faulty or stated otherwise by Dible & Roy.
8. Returns & Refunds
Please see our returns & refunds policy for more information
9. Privacy
Please see our privacy policy for more information
10. Exclusion of liability
10.1 No liability is accepted by Dible & Roy for any loss or damage suffered by the Customer or any other party caused directly or indirectly by:
- delays or non-performance of the contract
- delays in delivery or provision of the services
- the unsuitability of access to the delivery point
- fire, flood, storm, tempest or other act of God
- strike or other industrial dispute
- any furniture, appliances, vehicles or any other item causing hindrance not removed prior to delivery or installation or provision of the services
- the Customer requiring Dible & Roy or its agents to perform an act which is not specifically detailed in the quotation or is against Dible & Roy or its agents discretion
- the Customer relying on any advice written or otherwise provided by Dible & Roy.
11. Title & Risk
11.1 Property of the goods only passes to the Customer when full payment for those Goods has been received and cleared by Dible & Roy.
11.2 Liability for risk of loss or damage to the goods shall pass to the Customer upon delivery.
12. General Terms
12.1 Dible & Roy reserves the right to apply any extra specific or general terms or conditions to any particular order or contract. Dible & Roy shall notify the Customer in writing of any such terms or conditions.
12.2 All Drawings, photographs, illustrations, specifications, performance data, dimensions, weights and the like, whether contained in the contract or made by way of representation, have been provided by the Seller in the belief that they are as accurate as reasonably possible, but they do not constitute a description of the Goods, shall not be taken to be representations made by the Seller, and are not warranted to be accurate.
12.3 The Seller’s prices are calculated on the basis that these Conditions apply. Buyers requiring prices to be quoted on a different basis should inform the Seller.
12.4 A person who is not a party to the Contract shall not have any rights under or in connection with it.
13 Law
13.1 These terms of trading shall be subject to and constructed in accordance with English Law.
13.2 Nothing in these Terms of Trading shall affect the statutory right of the consumer.
If you have any questions please do not hesitate to contact Dible & Roy via email sales@dibleandroy.co.uk or call 01225 862320